Abdirahim Mahdi Abdilahi

I am an Information Technology graduate specializing in IT systems administration, technical troubleshooting, and database management. Bilingual in Arabic and English, I diagnose and resolve complex hardware and software challenges while enforcing core system security protocols. I deliver responsive technical support to minimize downtime and improve operational workflows for end-users. I am now seeking to apply my technical foundation to support organizational objectives and drive impactful technology initiatives within the global sector.

1. 1

   IT Support Intern

   • Diagnosed and resolved hardware malfunctions, operating system faults, and software application errors.
   • Enforced baseline system security configurations to protect internal endpoints and sensitive data.
   • Configured workstations, user accounts, and local network peripherals for operational staff.
   • Provided direct desk-side and remote technical assistance to minimize workflow interruptions.
   • Maintained comprehensive technical documentation detailing system configurations, recurring issues, and proven resolutions.
2. SN

   Electoral Support Staff

   Somaliland National Electoral Commission (NEC)

   • Coordinated administrative workflows and logistical operations during national electoral processes.
   • Secured sensitive election documentation and upheld rigorous data integrity protocols throughout polling cycles.
   • Enforced official operational guidelines and regulatory procedures in close collaboration with commission officials.
   • Resolved on-site procedural and logistical hurdles swiftly under high-pressure conditions.
   • Delivered clear procedural guidance to election participants and community stakeholders.
3. CT

   Digital Literacy Trainer

   Community Training

   • Conducted structured community training sessions focused on practical digital literacy and computer fundamentals.
   • Educated participants on essential data privacy concepts, basic cybersecurity practices, and safe web navigation.
   • Demonstrated core office software suites and web-based applications through hands-on instructional modules.
   • Delivered individualized technical coaching to help novice learners build functional computing skills.
   • Promoted community-wide digital inclusion by making modern technology concepts practical and accessible.