Abdiqadir Ismail Omer

I deliver reliable technical support and systems administration across fast-paced operational environments. My expertise centers on diagnosing hardware and software faults, configuring user permissions, and maintaining robust network infrastructure to safeguard uptime. Utilizing disciplined troubleshooting and ticket tracking, I resolve critical incidents rapidly to optimize IT workflows and sustain business continuity.

1. BT

   IT Support / Helpdesk Specialist

   Bader Transportation and Logistics

   January 2021 — April 2025 · 4 yrs

   • Resolved diverse technical inquiries and incidents submitted via phone, email, and ticketing portals
   • Diagnosed and remediated complex hardware, operating system, application, and network connectivity faults
   • Deployed, configured, and maintained Windows and Linux operating systems alongside workplace productivity applications
   • Administered user access rights, security credentials, and directory services within Active Directory
   • Configured, maintained, and repaired critical office peripherals including network printers and scanners
   • Authored incident resolution guides, standard operating procedures, and comprehensive asset management records
   • Monitored network availability and performance to satisfy resolution timeframes for high-priority support tickets