Abdikani Haibe Adam

I am an educational leader and administrative strategist with six years of experience directing institutional operations and academic excellence in Somaliland. Drawing on an MBA earned with Great Distinction, I specialize in streamlining complex workflows, enforcing rigorous fiscal controls, and optimizing staff performance to drive organizational stability. I have a proven track record of integrating classroom leadership with high-level governance, utilizing tools like Odoo and QuickBooks to manage diverse administrative and financial functions. I am now seeking a senior leadership role where I can apply my multidisciplinary expertise to build transparent, efficient operational frameworks that elevate institutional standards.

1. GP

   School Principal

   Present

   Garaad-Soor Primary & KG School

   Present · 2 yrs

   • Spearheaded day-to-day administrative operations and directly supervised instructional and non-instructional personnel across all grade levels
   • Instituted clear operational priorities and objective staff performance metrics to drive institutional accountability and teaching excellence
   • Standardized institutional recordkeeping, attendance tracking, and student documentation systems to deliver precise administrative reporting
   • Orchestrated formal parent-teacher conferences, examination schedules, and extracurricular initiatives to strengthen community engagement
   • Implemented digital and spreadsheet-based workflows to streamline tuition collection tracking, enrollment logs, and payroll validation
   • Enforced rigorous internal administrative policies and confidential record-management protocols across all school programs
2. GP

   English Language Teacher

   Present

   Garaad-Soor Primary & KG School

   Present · 2 yrs

   • Instructed upper primary student cohorts in fundamental grammar, reading comprehension, composition, and verbal communication skills
   • Designed rigorous lesson frameworks, instructional materials, and continuous assessments aligned with national educational standards
   • Administered diagnostic and term evaluations to monitor pupil progress and implement targeted academic interventions
   • Fostered a disciplined, participatory classroom environment designed to maximize student engagement and accelerate language acquisition
   • Partnered with departmental colleagues and school leadership to standardize assessment criteria and enhance instructional quality
3. GP

   Finance Manager

   Garaad-Soor Primary & KG School

   2 yrs

   • Administered general ledger accounting, accounts payable, accounts receivable, and timely disbursement workflows for school operations
   • Formulated comprehensive annual operating budgets and monitored departmental expenditures to prevent budget variances
   • Generated exhaustive monthly and annual financial statements, reconciliations, and supporting schedules for executive review
   • Instituted rigorous internal control measures and recordkeeping protocols to facilitate transparent operational audits
   • Automated financial record management and transactional processing utilizing Odoo ERP, QuickBooks, Peachtree, and Microsoft Excel
4. TC

   Customer Care Officer

   Telesom Communication Company

   2 yrs

   • Resolved complex subscriber inquiries concerning telecommunications accounts, cellular network services, and digital billing disputes
   • Logged and updated detailed customer account profiles, service requests, and interaction histories within the central CRM system
   • Collaborated with branch technical and administrative teams to reconcile subscriber billing discrepancies and service interruptions
   • Educated subscribers on value-added telecommunications products and digital payment platforms to drive service adoption
   • Delivered empathetic, professional dispute resolution that maintained institutional service quality benchmarks and customer satisfaction