Abdifatah Mohamed Adan

I am an operations and finance manager with extensive leadership experience across banking, mobile money, aviation, and hospitality. Throughout my career with Dahabshiil Group, Maandeeq Air, and Beydan, I have directed daily workflows, instituted strict financial controls, and driven organizational compliance. As an entrepreneur and operational leader, I align cross-functional teams with executive strategies and streamline vendor partnerships. I focus on optimizing financial visibility, reducing operational friction, and scaling business performance.

1. BC

   Manager / Operations Lead

   Present

   Beydan Cafeteria - Somaliland

   2026 — Present · <1 yr

   • Coordinate daily cafeteria and kitchen workflows to optimize food service speed and quality
   • Manage shift scheduling, staff attendance logs, performance evaluations, and handover protocols
   • Supervise procurement cycles, inventory reconciliation, vendor accounts, and food-and-beverage expenditures
   • Enforce hygiene benchmarks, daily opening readiness checklists, and routine facility inspection controls
   • Standardize staff recruitment, onboarding documentation, and inter-departmental communications
   • Liaise between executive leadership and frontline hospitality teams to align strategic priorities
2. FT

   Founder / Travel & Business Services Lead

   Present

   Frontier Travel Agency (formerly Time Travel Agency)

   2024 — Present · 2 yrs

   • Architect corporate travel packages encompassing flight ticketing, visa assistance, and tailored itineraries
   • Negotiate commercial agreements with regional airlines, hospitality providers, tour operators, and visa centers
   • Implement competitive market pricing structures, sales strategies, and client acquisition initiatives
   • Standardize customer onboarding protocols, travel advisory guidelines, and verification documentation
   • Administer statutory business compliance, accounts payable, financial ledgers, and operational records
3. MA

   Operational Manager / Office Manager / Airport Manager / Somaliland Representative

   Maandeeq Air

   Dec 2024 — 2026 · 2 yrs

   • Direct airport station activities and maintain institutional representation for the airline
   • Align flight operations with civil aviation regulations and local airport authority directives
   • Supervise frontline passenger check-in, manifest verification, and flight dispatch documentation
   • Resolve critical passenger ticketing discrepancies, flight disruption logistics, and baggage claims
   • Manage station office administration, ground crew schedules, and cross-functional communications
4. AA

   Reservationist

   Air Arabia

   Oct 2023 — 2024

   • Execute international flight reservations, itinerary modifications, ticket reissues, and cancellations
   • Advise passengers on fare conditions, visa prerequisites, entry regulations, and baggage allowances
   • Maintain accurate passenger name records within the reservation system to eliminate booking discrepancies
   • Deliver customer support to resolve flight disruptions, rescheduling requests, and urgent passenger inquiries
   • Coordinate with airport dispatch and ticketing desks to ensure seamless passenger processing
5. AC

   Finance Manager

   Aymantech Company

   Oct 2023 — 2024

   • Manage financial administration, expenditure approvals, and day-to-day transactional controls
   • Prepare monthly management accounts, cash flow statements, and balance reconciliations for leadership
   • Establish internal accounting controls and structured filing systems to ensure audit readiness
   • Partner with department heads to formulate annual budgets, monitor variance, and authorize disbursements
   • Oversee accounts payable, receivables tracking, and vendor invoicing to preserve liquidity
6. WI

   Part-Time Insurance Operations / Administration Support

   Wadaag Insurance

   2023 — 2023 · <1 yr

   • Maintain policyholder databases, insurance records, and compliance files with systematic accuracy
   • Address client inquiries regarding coverage terms, policy endorsements, and claim procedures
   • Assist underwriting teams with data capture, documentation reviews, and preliminary policy assessments
   • Validate customer onboarding documentation against insurance regulatory guidelines
   • Coordinate administrative schedules, departmental correspondence, and executive meeting minutes
7. DI

   Bank Teller

   Dahabshiil International Bank - Dahabshiil Group

   Aug 2019 — Sep 2023 · 4 yrs

   • Process cash deposits, commercial withdrawals, foreign currency exchanges, and fund transfers accurately
   • Reconcile daily cash drawers, till balances, and general ledger transactions against system totals
   • Enforce anti-money laundering and Know Your Customer compliance standards across all customer interactions
   • Resolve client inquiries regarding banking products, account balances, and cross-border wire transfers
   • Secure branch vault reserves in strict compliance with internal security and operational protocols
8. EM

   Finance Officer

   eDahab Money Transfer / Dahabshiil Money Transfer - Dahabshiil Group

   2017 — 2019 · 2 yrs

   • Reconcile high-volume digital wallet ledgers and daily remittance settlements across network accounts
   • Investigate and resolve ledger discrepancies, transaction anomalies, and balance variances
   • Generate daily and monthly financial reports for branch managers and finance executives
   • Enforce standard accounting controls across remittance payouts and merchant settlement accounts
   • Collaborate with technical and operational teams to maintain payment rail data integrity
9. EM

   Customer Service Officer

   eDahab Money Transfer - Dahabshiil Group

   Apr 2017 — 2019 · 2 yrs

   • Guide customers through mobile wallet registration, security credential resets, and service activations
   • Investigate transaction errors, erroneous transfers, and mobile application faults to deliver swift resolutions
   • Educate account holders on digital transaction security, fraud prevention, and remittance processes
   • Protect sensitive customer data in strict adherence to institutional privacy regulations
   • Escalate complex technical faults and transaction disputes to tier-two engineering and compliance units
10. ST

    Administrative Manager

    Solar Termal Energy

    1 yr

    • Oversee daily office operations, workplace maintenance, and administrative support logistics
    • Establish centralized corporate record systems, official filing structures, and executive correspondence
    • Coordinate executive schedules, departmental meetings, and travel logistics for senior personnel
    • Manage office supply inventories, vendor procurement contracts, and facilities management services
    • Enforce workplace operational policies to maintain administrative efficiency and staff productivity
11. SG

    Vice Chairman

    Somaliland Gender Equality Development Organization (SOGEDO)

    1 yr

    • Lead board meetings, strategic planning sessions, and institutional policy reviews
    • Coordinate statutory filings, annual organizational renewals, and official government correspondence
    • Engage community stakeholders, partner NGOs, and local representatives to expand program outreach
    • Draft operational updates, project review reports, and official donor communications
    • Facilitate community dialogue and conflict-resolution initiatives aligned with institutional charters