Abdifatah dek ismail

I am a proactive hospitality professional and community development specialist focused on delivering high-stakes service operations and field research. I recently directed VIP hospitality for the Presidential Palace and managed logistical coordination for multinational corporate events, ensuring seamless execution under pressure. My background in Agricultural Extension provides me with a rigorous foundation in field assessments and analytical reporting, which I integrate into my leadership approach. I am now seeking a dynamic role where I can leverage my expertise in intercultural communication and operational management to drive organizational excellence.

1. HH

   Hospitality Manager

   Hayat Hotel Hargeisa

   • Oversee daily hospitality operations to guarantee exceptional guest experiences and satisfaction.
   • Lead, mentor, and supervise front-of-house and service personnel across shifts.
   • Maintain stringent hospitality, cleanliness, and food service quality standards.
   • Resolve guest inquiries, escalations, and special requests promptly and professionally.
   • Collaborate with department leads to optimize workflow efficiency and service delivery.
2. TP

   Chief Waiter

   The Presidential Palace

   • Delivered premium dining and protocol services for visiting foreign dignitaries and high-level government officials.
   • Supervised banquet staff to ensure adherence to strict diplomatic dining etiquette and presentation standards.
   • Coordinated VIP event setups, ensuring flawless execution under tight timelines.
   • Maintained absolute professionalism, discretion, and composure during critical diplomatic functions.
   • Liaised with event planners and security personnel to ensure seamless banquet service.
3. DW

   Event Supervisor

   DP World

   • Coordinated VIP hospitality operations during the major two-day international port opening ceremony.
   • Facilitated premium guest service for international delegations, including dignitaries from the UAE and Somaliland.
   • Managed on-site service teams to maintain punctuality, seamless guest routing, and dining efficiency.
   • Addressed on-the-spot logistical demands and guest accommodations in a high-tempo international summit setting.
   • Enforced safety, hygiene, and presentation standards throughout all event banquet spaces.
4. CL

   Supervisor

   Café Laasgeel

   • Managed daily café operations, ensuring high standards of food quality and hygiene.
   • Trained, scheduled, and supervised floor and kitchen staff to optimize shift productivity.
   • Handled customer feedback proactively, implementing measures to enhance overall guest satisfaction.
   • Monitored inventory levels and coordinated daily supply replenishments to prevent operational delays.
   • Supported revenue targets through quality service delivery and attentive customer engagement.
5. EC

   Supervisor

   Excellence Café

   • Coordinated floor team members to deliver swift, attentive, and friendly customer care.
   • Assisted with shift handovers, operational cash management, and daily register reconciliation.
   • Ensured consistent compliance with food preparation cleanliness and health regulations.
   • Addressed customer complaints swiftly to protect business reputation and encourage repeat visits.
   • Fostered a collaborative team environment that promoted teamwork and operational efficiency.